FAQs
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Apple Pay, Bitcoin, and Bank Transfer.
Q: Can I change or cancel my order after it's placed?
A: You can request changes or cancellations within 2 hours of placing your order.
Q: Where do you ship to?
A: Currently, we only ship within the United Kingdom.
Q: How long does it take to process my order?
A: Order processing typically takes 1-3 business days (Monday to Friday).
Q: What is the delivery timeframe?
A: You can expect your order to arrive within 5-7 business days (Monday to Friday) after processing.
Q: What are your shipping costs?
A: We offer free shipping on all orders.
Q: Will I receive tracking information for my order?
A: Yes, tracking information will be emailed to you once your order ships.
Q: What is your return policy?
A: You have 30 working days (Monday to Friday) to return an item.
Q: Who pays for return shipping?
A: If you change your mind, return shipping is at your own cost. If the item is faulty, damaged, or incorrect, we cover the full cost of return shipping.
Q: How long does it take to receive a refund?
A: Refunds are processed within 7 working days (Monday to Friday) of receiving the returned item, and no later than 14 days.
Q: Do you offer exchanges?
A: Yes, we accept exchanges for different sizes or colors of the same item, subject to availability.
Q: What are your customer service hours?
A: Our customer service team is available on: Monday - Friday: 9:00 AM - 5:00 PM GMT & Saturday and Sunday: 10:00 AM - 4:00 PM GMT
Q: What is your email address?
A: You can reach us at info@axelic.com.
Company Details
- Company Name: Axelic
- Business Address: 45 Botswanastraat, Delft, Zuid Holland, 2622 LE, Netherlands
- E-Mail: info@axelic.com
- Phone: +44 7311126778
Customer Service
- Monday - Friday: 9:00 AM - 5:00 PM GMT
- Saturday and Sunday: 10:00 AM - 4:00 PM GMT
Average response time: within 24 business hours