We, Axelic (axelic.com), operated by Axletree INC., are committed to providing our customers with transparent and efficient shipping services.

Delivery Location:
At the customer’s address.

Order Cut-Off Time:
7:00 PM Central Time, Monday to Saturday (except holidays).

Total Delivery Time:
Processing Time + Shipping Time

Business Days:
Monday to Friday

Processing Time:
Once your order has been confirmed, you will receive an email from [email protected] .

Country/RegionProcessing Time
USA1-3 business days

Shipping Time:
Please note that we are currently unable to ship to US military bases. We apologize for any inconvenience this may cause. Additionally, we do not support shipping to multiple addresses in a single order. The delivery time below is estimated and may be delayed during peak seasons:

Country/RegionDelivery Time
USA7-9 business days

Shipping Fees:
We offer free shipping on all orders.

Country/RegionShipping Cost
USAFree shipping on ALL Orders

Shipping Delays:
If your package takes more than 30 days to arrive, please submit an inquiry and we will respond within 24 hours. We appreciate your patience and support.

If the tracking code status indicates that your package has been delivered but you have not received it, please check around your property as it may be hidden. If you still cannot locate it, contact the shipping company using the details provided in your shipping confirmation email. If this does not resolve the issue, please reach out to our support team at [email protected] .

Tax Policy:
We do not collect any tax for international shipping. All taxes and duties fees are the responsibility of the receiver.

VAT charges may vary according to the country. We recommend contacting your local customs office for more information.

In rare cases, orders may incur customs fees imposed by your government. You will be responsible for these charges. We apologize for any inconvenience, but we have no control over customs authorities in your country. For more information about customs fees, duties, and taxes, please contact your local customs office.

For any further questions or assistance, please contact us at +1(207)501-8550 or via email at [email protected] .

Contact Information:

Axletree INC.
3266 Resource Pkwy,
Dekalb, Illinois, 60115 US
Phone: +1(207)501-8550
Email: [email protected]