We, Axelic (axelic.com), operated by Axletree Inc., are committed to ensuring your complete satisfaction with your purchase. Our return policy is designed to make your shopping experience as smooth and hassle-free as possible.

60-Day Free Return Policy

Eligibility for Returns:

  • We accept returns for both defective and non-defective products.
  • Only new products can be returned. The item must be unworn, unwashed, unused, and in the same condition that you received it.
  • Items must be in the original packaging with all tags attached.

Return Process:

  1. Contact Us: Start your return by reaching out to our support team at [email protected] . Provide your order number and reason for return.
  2. Return Method: All returns are handled by mail. We will provide you with a prepaid return shipping label.
  3. Return Window: You have 60 days from the date of purchase to return your item.
  4. Restocking Fee: There is no restocking fee for any return.

Refunds:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
  • Please note that it may take some time for your bank or credit card company to process and post the refund.

Exchanges:

  • We do not accept exchanges. If you need a different size or product, please return the original item and place a new order.

Defective Products:

  • If you received a defective product, please contact us at [email protected] with pictures of the defect. We will provide a return label and cover all shipping costs.
  • Upon receipt and confirmation of the defect, we will issue a full refund or send a replacement at no additional cost.

Late or Missing Refunds:

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, as it may take some time before your refund is officially posted.
  • If you’ve done all of this and still have not received your refund, please contact us at [email protected] .

Clearance & Final Sale Items:

  • Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded unless they are defective.

Gifts:

  • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return once the returned item is received.
  • If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Shipping:

  • We ship using the address provided at the time of order – please verify that the information is accurate.
  • Any returned orders will be reshipped at your expense.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

For any questions regarding our return policy, please contact us at [email protected] or call us at +1(207)501-8550 .

Company Name: Axletree Inc

Address: 3266 Resource Pkwy, Dekalb, Illinois, 60115 US

Phone: +1(207)501-8550

Email: [email protected]