Payment Methods Policy – Credit Cards

We, Axelic (axelic.com), operated by Axletree INC.
EIN Number: 45-3842220
Address: 3266 Resource Pkwy, Dekalb, Illinois, 60115 US
Phone: +1(207)501-8550
Email: [email protected]


PAY WITH CREDIT CARDS

At Axelic, we offer a secure and convenient way to pay for your purchases using credit cards. The available credit card options are:

  • VISA
  • MasterCard
  • American Express
  • Discover
  • UnionPay
  • Diners Club
  • JCB Pay

How to Pay for Your Order

To complete a purchase using a credit card, you will need to provide the following information:

  • Card number (16 digits)
  • The expiration date
  • CVV code (3 digits on the back of your card)

Payment Process

After entering your credit card information at checkout, your payment will be processed securely. Please ensure that all your billing and card information is accurate to avoid any delays.


SAFE AND RELIABLE PAYMENT GUARANTEE

At Axelic, we take your security and privacy very seriously. Here’s how we protect your information:

  • SSL Encryption: All payments on our website are protected by SSL (Secure Sockets Layer), providing 1024-bit encryption of all transmitted data. This ensures that all data exchanged between the user and the payment gateway is encrypted and secure.
  • Data Protection: Your credit card number and personal information are never stored on our servers. This limits the risk of unauthorized use.

Only employees who need the information to perform a particular job (e.g., billing or customer service) have access to personally identifiable information. Our computers/servers are kept in a secure environment.


PAYMENT – FAQs

1. Why was my card payment declined?

There are several common reasons why your card payment might be declined:

  • Card Activation: Ensure your card has been activated, especially if it is new or recently reissued.
  • Information Accuracy: Double-check that all of your information was entered correctly, including the CVV code.
  • Card Expiration Date: Verify that your card is not expired.
  • Credit Limit: Ensure that the transaction does not exceed your credit limit. Some cards may not allow you to go over your limit.
  • Suspected Fraud: Large or unusual purchases may be flagged for potential fraud. Verify the transaction with your bank.
  • Account Status: Confirm that your account is not closed.
  • Technical Errors: Retry the process at a later time in case of temporary issues.

If all information is correct and your payment is still declined, contact your card issuer for assistance. Alternatively, you can try using another card or a different payment method.

2. Why am I being double-charged?

If you see a double charge on your statement but only placed one order, check the confirmation email for multiple order numbers. If you received more than one confirmation, you may have placed multiple orders by mistake. Cancel any unwanted orders immediately.

If you received only one confirmation email, the extra charge might be an authorization hold to verify funds availability. This hold will be removed within one to eight business days. If you’re unsure, contact your bank and our customer service for clarification.


For any additional questions or assistance, please contact our customer support at [email protected] or +1(207)501-8550 .

Thank you for shopping with Axelic!